1.1 This Agreement is a public contract-offer (proposal) according to paragraph 5 of article 395 of the Civil Code of the Republic of Kazakhstan.
1.2 The SIGEX online service (hereinafter - SIGEX) provides services under the conditions described in this document. The user agreement may be changed without prior notice. The current version of the user agreement is available at https://sigex.kz/terms-of-service/.
1.3 The moment of conclusion of this user agreement is considered to be the moment of any user interaction with the service. By this, users confirm their agreement with all the terms of the user agreement.
1.4 The agreement applies to the SIGEX online service, the website https://sigex.kz, as well as all additional websites, services and applications, information about which is provided in the “Support” section of the website https://sigex.kz.
2.1 The SIGEX online service provides services that allow users to sign electronic documents with electronic digital signatures (EDS) using certificates (registration certificates) issued by NCA RK, and exchange information about signatures under documents.
2.2 When performing the following actions, SIGEX automatically creates an account with settings for the user:
2.3 In case of using a legal entity certificate, when performing the actions described in paragraph 2.2, SIGEX also creates an organization account with its settings.
2.4 Signing and verifying documents involves their transmission to SIGEX servers, but the documents are not stored on servers by default, they are processed as follows:
3.1 Basic services of the SIGEX online service are provided free of charge.
3.2 Additional services are provided for a fee in accordance with the information provided in the For corporate clients section and are not the subject of this agreement.
4.1 To use digital signature (EDS) tools, such as certificates (registration certificates), private keys, cryptographic information protection tools (CIPT) and any other tools regulated by the legislation of the Republic of Kazakhstan, in accordance with the requirements of the legislation of the Republic of Kazakhstan.
4.2 Not to use independently or with the involvement of third parties the capabilities of the SIGEX online service for purposes that may be qualified as violation of third parties’ rights to intellectual property objects, unfair competition, other violation of law.
4.3 Not to perform actions that affect the normal operation of the SIGEX online service and other websites, services and applications covered by this agreement, and/or are their unfair use.
5.1 The administration of the SIGEX online service is not responsible for the use (both lawful and unlawful) by third parties of information registered on the service, including its reproduction and distribution carried out both within the service and by other possible means.
5.2 In case of claims, disputes, application of penalty sanctions by third parties and/or regulatory authorities or by court decision arising in connection with the User’s registration of any information on the service, such User undertakes to consider and resolve these issues independently without involving the Administration of the SIGEX online service, and also undertakes to compensate the service in full for losses, costs, including penalty sanctions, caused by his violation of the terms of this Agreement.
5.3 All information posted on the service is considered the property of the Users who posted it until there is reason to think otherwise. SIGEX users do not receive any rights to use information posted by other users and bear full responsibility to the information owner for unlawful use.
6.1 The SIGEX online service provides services “as is”. The service administration does not guarantee the preservation of the User’s account, documents registered by him and signatures under them.
6.2 The administration of the SIGEX online service takes all reasonable measures to preserve Users’ information, but does not guarantee its preservation in case of force majeure circumstances.
6.3 The SIGEX administration does not verify information registered by Users on the service and is not responsible for the compliance of information with the legislation of the Republic of Kazakhstan.
6.4 The User fully understands and agrees that:
6.4.1 The administration of the SIGEX online service does not guarantee the absence of errors and failures, including regarding the operation of software. The administration of the SIGEX online service will take all reasonable measures to eliminate any failures and errors, if they occur, in the shortest possible time;
6.4.2 The SIGEX administration does not guarantee that the services will meet the User’s requirements, be provided continuously and without errors;
6.4.3 Downloading any information or materials from the SIGEX online service and other websites, services and applications covered by this agreement is carried out by the User at his own risk, the user is fully responsible for loss of information or damage to his computer as a result of such actions.
6.5 The SIGEX administration reserves the right to delete or block access to information posted by Users without warning in case of:
6.5.1 receiving mandatory decisions of regulatory authorities of Kazakhstan;
6.5.2 demands of the intellectual property rights holder to stop violations of his rights by the User of the SIGEX online service and other websites, services and applications covered by this agreement;
6.5.3 other violation of rights or legitimate interests of other Users of the SIGEX online service and other websites, services and applications covered by this agreement, as well as legal entities and individuals upon their reasoned appeal;
6.5.4 discovery of information that is prohibited from being posted on the service in accordance with this agreement.
The SIGEX portal uses cookies and other browser data storage technologies only for personalization of the user experience: displaying notifications, reminders and tips, as well as storing some settings. We do not use these technologies to track our users, collect information about them or display advertisements and do not provide such capabilities to third parties. Details are outlined in the Privacy Policy.
We conduct webinars about electronic documents, digital signatures and legal significance.